Politique de confidentialité

Privacy Policy

Your privacy is important to us. It is Signature Web Studio's policy to respect your privacy and to comply with all applicable laws and regulations regarding personal information we may collect about you, including on our website, https://www.vetrinarte.com, and other sites we own and operate.

Personal information means any information about you that can be used to identify you. This includes information about you as an individual (such as your name, address and date of birth), your devices, your payment details, and even information about your use of a website or online service .

In the event that our site contains links to third-party sites and services, please note that these sites and services have their own privacy policies. After following a link to third-party content, you should read the information posted on their privacy policy regarding the collection and use of personal information. This Privacy Policy does not apply to your activities after you leave our site.

This policy is in effect from November 24, 2023

Last updated: December 22, 2023

1. Information we collect

The information we collect is divided into two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily Provided” Information means any information that you knowingly and actively provide to us when using or participating in any of our Services and Promotions.

“Automatically collected” information means any information sent automatically by your devices when accessing our products and services.

2. Logging data

When you visit our website, our servers may automatically record standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the Site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information related to the problem. You may or may not be notified of such errors, even when they occur, that they have occurred, or of the nature of the error.

Please note that although this information is not personally identifiable on its own, it is possible to combine it with other data to personally identify individual people.

3. Device data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Device type
Operating system
Unique device identifiers
Device Settings
Geolocation data

The data we collect may depend on the individual settings of your device and software. We recommend that you check the policies of your device manufacturer or software provider to see what information they make available to us.

4. Personal information

We may ask you for personal information – for example, when you sign up for our newsletter or contact us – which may include one or more of the following information:

Name
E-mail address
Address

5. Legitimate grounds for processing your personal information

We only collect and use your personal information when we have a legitimate reason to do so. In this case, we only collect the personal information reasonably necessary to provide our services to you.

6. Collection and use of information

We may collect personal information about you when you take any of the following actions on our website:

Create an account
Buy products and/or services
Participate in our competitions, games, draws and surveys
Sign up to receive updates from us via email or social media
Use a mobile device or web browser to access our content
Contact us by email, social media or similar technologies
Mention us on social media

We may collect, maintain, use and disclose information for the following purposes, and personal information will not be further processed in a manner inconsistent with these purposes:

to provide you with the main features and services of our platform
to allow you to personalize your experience on our website
to process current transactions or payments
to deliver products and/or services to you
for analytics, market research and business development, including to operate and improve our website, related applications and related social media platforms
for advertising and marketing purposes, including to send you promotional information about our products and services and information about third parties which we consider may be of interest to you
for internal recording and administrative purposes
to organize competitions, games and/or offer additional benefits
to comply with our legal obligations and resolve any possible disputes
for security and fraud prevention, and to ensure that our sites and applications are safe, secure and used in accordance with our terms of use

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other reliable sources. For example, if you provide us with your location, we may combine it with general currency and language information to provide you with an enhanced experience of our Site and Services.

7. Security of your personal information

When we collect and process personal information, and while we retain that information, we will protect it within commercially acceptable means to prevent loss, theft and unauthorized access, disclosure, copying, use or modification.

Although we do our best to protect the personal information you provide to us, we caution that no method of electronic transmission or storage is completely secure, and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security, as well as for the security of your own information within the limits of our Services. For example, ensure that passwords associated with access to your personal information and accounts are secure and confidential.

8. Duration of retention of your personal information

We keep your personal information only for as long as necessary. This period may depend on our use of your information in accordance with this privacy policy. For example, if you provided us with personal information when creating an account, we will retain that information for as long as your account exists on our system. If your personal information is no longer needed for this purpose, we will delete it or anonymize it by removing all details that could identify you.

However, if necessary, we may retain your personal information to comply with a legal, accounting or reporting obligation, or for archiving purposes in the public interest, scientific or historical research, or statistical purposes.

9. Children’s Privacy

We do not target any of our products or services directly to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

10. Disclosure of personal information to third parties

We may disclose personal information to:

a parent, subsidiary or affiliate of our company
third party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, advertising networks, analytics, error tracking tools, debt collection agencies, maintenance or troubleshooting providers, and payment system operators professional advisors and payment system operators
our employees, contractors and/or affiliated entities
our current or potential agents or business partners
sponsors or promoters of any competition, game or promotion we organize
credit agencies, courts and regulatory authorities, in the event that you fail to pay for the goods or services we have provided to you
courts, regulators and law enforcement officials, as required by law, in connection with any actual or potential legal proceedings, or to establish, exercise or defend our legal rights
third parties, including agents or contractors who assist us in providing information, products, services or direct marketing
third parties to collect and process data
an entity that buys or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

Google Analytics
Paypal
stripe
Google Payments
Apple Pay

11. Your rights and control of your personal information

Your choice : By providing us with personal information, you understand that we will collect, maintain, use and disclose your personal information in accordance with this privacy policy. You are not required to provide us with personal information, however, failure to do so may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it in accordance with this privacy policy. If you are a third party providing personal information about another person, you represent and warrant that you have that person's consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access : You may request details of the personal information we hold about you.

Correction : If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the contact details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

No discrimination : We will not discriminate against you for exercising your rights over your personal information. Unless your personal information is necessary to provide you with a particular service or offer (for example processing and fulfillment of orders), we will not refuse you goods or services and/or charge you prices or different rates for goods or services, including by granting discounts or other benefits, imposing penalties or providing you with a different level or quality of goods or services.

Uploading personal information: We offer you the ability to download personal information that you have shared on our site. Please contact us for more information.

Data Breach Notification: We will comply with the laws applicable to us regarding any data breach.

Complaints: If you believe that we have breached any relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing setting out the results of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulator or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of receiving communications (including marketing communications), please contact us using the contact details provided in this privacy policy, or unsubscribe using the means of unsubscribe provided in the communication. We may need to request specific information to confirm your identity.

12. Use of cookies

We use “cookies” to collect information about you and your activity on our site. A cookie is a small data file that our website stores on your computer and accesses each time you visit, so that we can understand how you use our site. This helps us provide you with content based on your specified preferences.

Please see our Cookie Policy for more information.

13. Commercial transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we will include data, including your personal information, among the assets transferred to any party that acquires us. You acknowledge that such transfers may take place and that any parties acquiring us may, to the extent permitted by applicable law, continue to use your personal information in accordance with this policy, which they will be responsible for as it constitutes the basis of any ownership or use rights we have in that information.

14. Limitations of our policy

Our website may contain links to external sites that are not operated by us. Please note that we have no control over the content and policies of those sites and cannot accept responsibility for their respective privacy practices.

15. Changes to this policy

At our discretion, we may modify our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link through which you access this Privacy Policy.

If the changes are material, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all of our registered users with the new details and links to the updated policy or modified.

If required by law, we will obtain your permission or give you the opportunity to opt-in or opt-out, as applicable, to any further uses of your personal information.

16. Additional information for General Data Protection Regulation (GDPR) compliance (EU)

Data Processor / Data Processor

The GDPR distinguishes between organizations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). "). We, Signature Web Studio, located at the address provided in our Contact Us section, are a Data Controller and/or Processor with respect to the personal information you provide to us.

Legal bases for processing your personal information

We will only collect and use your personal information where we have a legal right to do so. In this case, we will collect and use your personal information lawfully, fairly and transparently. If we seek your consent to process your personal information and you are under 16 years of age, we will seek the consent of your parents or legal guardian to process your personal information for that specific purpose.

Our legal bases depend on the services you use and how you use them. This means that we only collect and use your information on the following bases:

Consent from you:

When you give us your consent to collect and use your personal information for specific purposes. You can withdraw your consent at any time using the means we provide; however, this will not affect any use of your information that has already taken place. You may provide a physical address in order to receive orders. Although you can change or delete this address at any time, this will not affect orders already sent. If you have any additional questions about how to withdraw your consent, please do not hesitate to contact us using the contact details provided in the Contact Us section of this Privacy Policy.

Execution of a contract or transaction:

When you have entered into a contract or transaction with us, or to take preparatory steps before entering into a contract or transaction with you. For example, if you purchase a product, service or subscription from us, we may need to use your personal and payment information to process and deliver your order.

Our legitimate interests:

Where we believe it is necessary for our legitimate interests, such as providing, operating, improving and communicating our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, taking steps to operate our services effectively, marketing analysis and taking steps to protect our legal rights and interests.

Compliance with the law:

In some cases, we may have a legal obligation to use or retain your personal information. These cases may include (but are not limited to) court orders, criminal investigations, government requests and regulatory obligations. If you have additional questions about how we maintain personal information to comply with the law, please do not hesitate to contact us using the contact information provided in the Contact Us section of this Privacy Policy.

International transfers outside the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA is protected by appropriate safeguards, for example by using standard contractual clauses approved by the European Commission , or through the use of binding corporate rules or other legally accepted means.

Your rights and control of your personal information
Limitation : You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information, (ii) you believe that your personal information has been processed unlawfully, (iii) ) you need us to retain the personal information only for the purposes of legal action, or (iv) we consider your objection to the processing based on our legitimate interests.

Opposition to processing : You have the right to object to processing of your personal information that is based on our legitimate interests or the public interest. If this is done, we must present compelling legitimate grounds for the processing which override your interests, rights and freedoms, in order to continue processing your personal information.

Data portability : You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information to you in a CSV or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Deletion : You may have the right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will inform you of the impact of the deletion on your use of our site or our products and services. There may be exceptions to this right for specific legal reasons, which we will indicate to you where appropriate in response to your request. If you terminate or delete your account, we will delete your personal information within 14 days of deleting your account. Please note that search engines and similar third parties may retain copies of your personal information that has been made public at least once, such as certain profile information and public comments, even after you delete the information from our Services or deactivate your account.

17. Additional Disclosures for Compliance with the Australian Privacy Act (AU)

International transfers of personal information

Where the disclosure of your personal information is subject only to Australian privacy laws, you acknowledge that certain third parties may not be regulated by the Privacy Act and the Australian Privacy Principles of the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be liable under the Privacy Act, and you will not be able to seek relief under the Act on confidentiality.

18. Additional Disclosures for Compliance with U.S. State Privacy Laws.

The following section includes provisions that are consistent with the privacy laws of these states (California, Colorado, Delaware, Florida, Virginia and Utah) and apply only to residents of these states. Specific references to a particular state (in a heading or in the text) are only a reference to the law of that state and apply only to residents of that state. The non-state-specific language applies to all states listed above.

Do not follow

Some browsers have a “Do Not Track” feature that allows you to tell websites that you do not want your online activities to be tracked. At this time, we do not respond to “Do Not Track” browser signals.

We adhere to the standards described in this privacy policy, ensuring that we collect and process personal information lawfully, fairly, transparently and for legitimate and legal reasons.

Cookies and Pixels

At any time, you can refuse cookies from our site if your browser allows it. Most browsers allow you to activate settings to refuse the setting of all or some cookies. Accordingly, your ability to restrict cookies depends solely on the capabilities of your browser. Please refer to the Cookies section of this privacy policy for more information.

California Privacy Laws – CPPA

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is primarily for personal, family or household purposes, you may ask us about information we disclose to other organizations for marketing purposes. Consistent with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act and the California Privacy Rights Act (collectively, CCPA) that may result in differences in price, rate or quality levels. for the goods or services we provide. Any financial incentive permitted by the CCPA that we offer will be reasonably related to the value of your personal information, and we will provide written terms that clearly describe the nature of such offer. Participation in a financial incentive program requires your prior consent, which you can revoke at any time.

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is primarily for personal, family or household purposes, you may ask us about information we disclose to other organizations for marketing purposes. To make such a request, please contact us using the details provided in this Privacy Policy with “California Privacy Information Request” in the subject line. You can make this type of request once per calendar year. We will email you a list of categories of personal information that we have disclosed to other organizations for marketing purposes during the past calendar year, along with their names and addresses. Any personal information shared in this manner is not covered by California Civil Code Section 1798.83.

California Collection Notice

Over the past 12 months, we have collected the following categories of personal information listed in the CCPA:

Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
Customer records, such as billing and shipping address, and credit or debit card information.
Commercial information, such as product or service history and purchases.

For more information about the data we collect, including the sources from which we receive this information, see the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Information Collection and Use” section, including to provide and administer our Service.

Right to know and delete

You have the right to delete your personal information that we have collected and to know certain information about our data practices over the last 12 months. In particular, you have the right to request the following information from us:

The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you that we have disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for commercial purposes or sold;
The business or commercial purpose for collecting or selling the personal information; And
The specific pieces of personal information we have collected about you.

To exercise any of these rights, please contact us using the contact details provided in this privacy policy.

Bring to light

In addition to the rights discussed above, you have the right to request information about how we share certain personal information as defined by applicable law with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this Privacy Policy. Requests must include “Privacy Rights Request” in the first line of the description and include your name, address, city, state, and zip code.

19. Additional information to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)

Additional Scope of Personal Information

In accordance with PIPEDA, we broaden our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your opinions and opinions (such as those expressed online or via a survey), opinions that other people have about you, as well as any personal correspondence you may have with us. Although this information does not directly identify you, please note that it may be combined with other information for this purpose.

Because PIPEDA uses the term personal information using the phrase "Personally Identifiable Information" (PII), any reference to personal information and PII in this Privacy Policy, as well as in official communications from Signature Web Studio, are intended to be equivalent in all aspects and in all possible ways.

Valid consent

When you give us your consent to collect and use your personal information for specific purposes. You can withdraw your consent at any time using the means we make available to you; however, this will not affect any use of your information that has already taken place. When you contact us, we presume your consent based on your affirmative action of contact, therefore you consent to your name and email address being used so that we can respond to your request. According to PIPEDA, consent is only valid if it is reasonable to expect that a person for whom the organization's activities are intended will understand the nature, purpose and consequences of the collection, the use or disclosure of personal information to which they consent.

Where you agree to receive marketing communications from us, we will do so solely on the basis of your expressed consent or until you ask us to no longer do so, which you may do at any time.

Although you can request deletion of your contact information at any time, we cannot recall an email that we have already sent. If you have any further questions about how to withdraw your consent, please do not hesitate to contact us using the contact details provided in the “Contact Us” section of this Privacy Policy.

International transfers of information

Although Signature Web Studio strives to maintain, store and process customer data in locations within Canada, it may use agents or service providers located in the United States (U.S.), in the European Economic Area (EEA) or the United Kingdom (UK) to collect, use, store and process personal information in the provision of services. Although we make every effort to ensure that personal information has the same level of security in any other jurisdiction as it would in Canada, please note that privacy protections under U.S. laws may not offer the same adequacy.

Customer rights over data

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

Access personal information that organizations hold about them;
Correct inaccurate or outdated personal information held by the organization (or, if this is not possible, delete the inaccurate personal information).
Withdraw their consent to any activities for which they gave consent (for example, direct marketing or cookies).

Right to withdraw consent

When you give us your consent to collect and use your personal information for specific purposes. Subject to certain restrictions, you may, at any time, refuse to provide consent or continue to consent to the collection, use or disclosure of your personal information by notifying us at the email address below. below in the “Contact Us” section. Withdrawal of consent may affect our ability to provide or continue to provide services.

Customers cannot opt out of the collection, use and disclosure of their personal information if that information is necessary to:

be collected, used or disclosed as required by law;
comply with the terms of any contractual agreement; And
be collected, used or disclosed in accordance with all regulations, including self-regulated organizations.

Right of access under PIPEDA

PIPEDA gives you a general right to access PII held by businesses subject to this law. Under PIPEDA, you must submit your request for access in writing and pay a nominal fee of 30.00 $.

If a fee seems unfair, you have the right to complain. We reserve the right to decide how we disclose copies of your PII. We will take all necessary steps to respond to your request within 30 days of receipt. Otherwise, we must notify you of our inability to do so before the expiration of the 30 day period if:

failure to comply with this deadline would unreasonably harm our business operations; Or
the time required to undertake the necessary consultations to respond to the request would make it impossible to meet the deadline.

We may also extend the deadline depending on the time required to convert the personal information to an alternative format. In these circumstances, we will notify you of the delay within the first 30 days and explain the reason for it.

Right to rectification under PIPEDA

You may request correction of any factual errors or omissions in your PHI. We will ask you to provide evidence to support your request. Under PIPEDA, an organization must amend information, if necessary, if you successfully demonstrate that it is incomplete or inaccurate.

You may contact us at any time using the information provided in the “Contact Us” section of this Privacy Policy if you believe that your PHI in our systems is incorrect or incomplete.

If we cannot agree to amend the information, you have the right to have your concerns registered with the Office of the Privacy Commissioner of Canada.

Compliance with PIPEDA's Ten Privacy Principles

This Privacy Policy complies with the requirements of PIPEDA and the Ten Privacy Principles, which are as follows:

Responsibility. Signature Web Studio is responsible for the PII under its control and will designate one or more individuals to ensure organizational accountability for compliance with the Ten Privacy Principles of PIPEDA, whose contact information is included below. All staff are responsible for protecting customer personal information.
Identifying objectives. Signature Web Studio identifies the purposes for which personal information is collected at or before the time the information is collected.
Consent. Consent is required for the collection, use or disclosure of personal information by Signature Web Studio, unless required or authorized by PIPEDA or other law. Additionally, when customers access a product or service we offer, consent is deemed granted. Express consent may be obtained verbally, in writing or by electronic means. Alternatively, consent may be implied by customer actions or continued use of a product or service following Signature Web Studio's notification of changes.
Limiting collection. The personal information collected will be limited to that which is necessary for the purposes identified by Signature Web Studio.
Limitation of Use, Disclosure and Retention. We will not use or disclose personal information for any purpose other than those for which the information was collected, except with your consent or as required by law. We will only retain personal information for as long as necessary to fulfill the purposes for collecting that information and to comply with any legal requirements.
Exactness. Personal information will be maintained by Signature Web Studio in an accurate, complete and up-to-date format, as necessary for the purpose(s) for which the personal information was collected.
Security. We will protect personal information with security measures appropriate to the sensitivity of that information.
Transparency. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information explaining our policies, standards or codes.
Customer access. We will notify customers of the existence, use and disclosure of their personal information and provide access to their personal information, subject to any legal restrictions. We may make written requests for access to personal information and, in most cases, we will respond within 30 days of receiving such requests. Customers can verify the accuracy and completeness of their personal information and request correction or updating of personal information, if necessary.
Contesting Compliance Customers are encouraged to direct any questions or inquiries regarding our compliance with this Privacy Policy and the requirements of PIPEDA using the contact information provided in the “Contact Us” section of this Privacy Policy.

Cookie Compliance

Our email interactions with our customers comply with Canadian anti-spam legislation. The Company does not send unsolicited emails to people with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third parties. From time to time, your personal information may be provided to our third party partners to administer the products and services you request from us.

When you leave our website by linking to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of every website you visit, especially if you share personal information with them.

Please see our Cookie Policy for more information.

Requests, reports and escalation

To obtain information about Signature Web Studio's privacy policy or to report violations of user privacy, you may contact us using the contact information provided in the "Contact Us" section of this privacy policy.

If we are unable to resolve your issue to your satisfaction, you can also contact the Office of the Privacy Commissioner of Canada:

30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca

20. Contact us

If you have any questions or concerns regarding your privacy, you can contact us using the following contact details:

Thomas Crassinis
customer.service@vetrinarte.com

We have appointed an internal Data Protection Officer who you can contact if you have any questions or concerns regarding your privacy, our policies or practices. The contact details of the data protection officer are as follows: